Single Sign-On (SSO) - Case Manager Setup Guidance

Configuring Single Sign-On

Prerequisites for SSO Configuration

To initiate the configuration of Single Sign-On (SSO) into a system, certain preliminary steps must first be completed:

• The customer’s IT department needs to be informed that they are required to configure specific steps from our guide into their Azure Active Directory admin portal. The guide can be found here: https://iizuka.kayako.com/article/37-sso-azure-active-directory
• Upon completion, you should receive the following:
  1. A Login URL
  2. An Azure AD Identifier
  3. A Base64 Certificate

Implementing SSO within the Case Manager

After obtaining the above-mentioned details, you can proceed with the configuration within the customer's Case Management system. Start by accessing the 'Identity Providers' within the administration section.

Within this area, you will find the 'Create identity provider' option. Here, you can input the following values:

1. Entity ID: Azure AD Identifier
2. Service URL: Login URL

After the values are set, the Base64 certificate, which was provided earlier, can be uploaded via the 'Upload signing certificate' option found in the left-hand menu. This action enables Single Sign-On for the system for the customer. Please advise the customer to delete any previously saved bookmarked URLs and provide them with an updated link.