Frequently Asked Questions

Case Manager FAQ's

Is your system fully GDPR-compliant?

• Yes, Case Manager is fully GDPR-compliant.

Is ISO 9001 certification in place?

• Yes, we are ISO 9001 certified.

Are Case Manager servers located in the UK?

• Yes, Case Manager servers are located in the United Kingdom.

Is Case Manager secure?

• Yes, Case manager prioritises data security and compliance with industry standards. For example, we have various security measures to protect sensitive data, including encryption, access controls, and access to security audits.

Are staff at IIZUKA security cleared?

• Yes, all staff at IIZUKA undertake security clearance and are SC cleared.

Is there a Multi-Factor Authentication (MFA) feature available?

• In place of MFA, Case Manager offers SSO (Single Sign-On) as a significant security feature.

Are there any download requirements for Case Manager?

• No, Case Manager is a cloud-based solution.  Case Manager is accessed via web browsers.  All modern web browsers are supported.

We have an organisation firewall in place. Will this affect the system and its functionality?

• Case Manager will need to be whitelisted to your firewall, allowing access to the system.

Does Case Manager offer any customer support?

• IIZUKA has a dedicated in-house support team that handles all customer support inquiries and incidents. You can raise a ticket via support@iizuka.co.uk

Can I run reports in Case Manager?

• Yes. Case Manager has an inbuilt report engine which allows you to create and run your own reports.

Does Case Manager integrate with MS Office 365?

• Yes, Case Manager offers a number of MS Office 365 integrations, including Outlook email and calendar integration.

Does Case Manager have any integration with Outlook?

• Yes, Case Manager supports Outlook integration.

Can we populate our referral form on our website directly into the software? 

• Yes, Case Manager has an API that you can use to populate your referral.

Does the system have tablet responsiveness?

• Case Manager is a cloud/web-based system that can be accessed from any mobile or tablet device.

Is it possible to accommodate slightly different requirements for different services?

• Yes, Case Manager is a multi-tenancy system, with multiple organisations having their own case actions.

Can we send forms/letters electronically to clients via the system?

• Yes, Case Manager supports the function to allow forms & letters to be sent straight from the system.

Is there a feature to send reminders of appointments to clients?

• Yes, Case Manager supports SMS & Email messages sent directly from the system.

If you have any questions that were not answered above. Please contact our support desk at: support@iizuka.co.uk